Shipping, Return & Refund Policy (Detailed)

  • Effective Date: 01/01/2025
  • Brand: Stampee ( Priya Trading - Bangalore )
  • Address: #2, Patel Muniyappa Layout, Hebbal, Bangalore - 560032
  • Email: info@stampee.com
  • WhatsApp/Call: +91 98454 24448
  • Jurisdiction: Courts of Bangalore, India

This document defines the complete shipping, return, and refund guidelines applicable to all customers purchasing from Stampee. These policies ensure clarity, transparency, trust, and legal compliance for both the brand and customers.

1. SHIPPING POLICY (DETAILED)

Stampee aims to deliver products efficiently, safely, and promptly. Our shipping procedures follow structured logistics protocols for maximum reliability.

1.1 Shipping Partners

We ship through reputed third-party courier partners such as:

  • Delhivery
  • BlueDart
  • DTDC
  • Ecom Express
  • Shadowfax
  • India Post (in specific regions)

All shipments are governed by the policies and limitations of these logistics providers.

1.2 Shipping Coverage

We deliver across India to serviceable pin codes.

COD availability depends on the courier partner's service.

1.3 Order Processing Time
  • Orders are processed between 24 to 72 hours (business days only).
  • During sales, festivals, or high-volume periods, processing time may extend.
  • Processing includes:
  • Quality check
  • Packaging
  • Handover to courier
1.4 Estimated Delivery Time
  • Metro Cities: 3-7 business days
  • Tier 1 & Tier 2 Cities: 5-10 business days
  • Remote / Outskirts: 7-14 business days
  • Delivery timelines are estimates and not guaranteed.
1.5 Shipping Charges
  • Shipping charges vary based on weight, pin code, and order value.
  • Final charges are visible at checkout.
1.6 Tracking Information

Customers will receive tracking details via:

  • Email
  • SMS
  • WhatsApp (if opted)

Tracking may take up to 24 hours to activate after dispatch.

1.7 Delivery Attempts
  • Courier partners make up to 3 attempts.
  • If undelivered, the package returns to us.
  • Re-shipping charges may apply.
1.8 Incorrect Address / Non-Availability

Stampee is not responsible for:

  • Incorrect address entry
  • Wrong pin code
  • No response from customer
  • Incomplete address
  • These may lead to delivery failure.
1.9 Damage During Transit

As per policy:

  • Shipping liability lies with the courier partner.
  • Stampee is not responsible for in-transit damage, delays, or loss.
  • However, we will assist in raising a courier claim if relevant.
1.10 Shipping Disputes

All delivery disputes must be directed to the courier partner. Stampee will provide support but does not hold liability.

1.11 Governing Law

All shipping disputes are governed under Bangalore court jurisdiction.

2. RETURN POLICY (DETAILED)

Stampee accepts returns ONLY for products that are received in a damaged or defective condition.

We do not accept returns for:

  • Size issues
  • Color variation complaints
  • Change of mind
  • Style preference
  • Discounts/Sale products
  • Incorrect order placed by customer
2.1 Eligibility for Returns

A return will be accepted ONLY if:

  • The product is damaged upon delivery
  • The customer reports the issue within 48 hours of receiving the product
  • Video proof while opening the package is provided (mandatory)
  • Without unboxing video, claims may be rejected.
2.2 Conditions for Return

To be eligible:

  • Product must be unused
  • Must be in original packaging
  • All tags, labels, accessories must be intact
  • Proof of damage must be clear and legitimate
2.3 Non-Returnable Products
  • Sale/discount items
  • Accessories
  • Personal-wear items (for hygiene reasons)
  • Custom-made or altered products
2.4 Return Process

Step 1: Initiation

Email or WhatsApp within 48 hours with:

  • Order number
  • Unboxing video
  • Photos of damage

Step 2: Verification

Our quality team reviews the complaint within 24-72 hours.

Step 3: Approval or Rejection

You will be informed via email/WhatsApp.

Step 4: Return Pickup

If approved:

  • Courier pickup arranged (where available)
  • Or customer may be asked to courier it back
2.5 Replacement Policy

Upon receiving and checking the returned item:

  • A replacement shipped (if in stock)
  • If stock not available → refund issued
2.6 Return Rejection Criteria

Return will be rejected if:

  • Damage appears intentional
  • Product has been worn or washed
  • Tags removed
  • No unboxing video provided
  • Claim raised after 48 hours
2.7 Governing Law

All return disputes are governed under Bangalore courts.

3. REFUND POLICY (DETAILED)

Stampee provides refunds ONLY in the following case:

Product received is damaged or defective

No refunds for:

  • Size mismatch
  • Delay from courier
  • Customer changed mind
  • Product looks slightly different due to lighting
  • Wrong order placed
3.1 Eligibility for Refund

To qualify:

  • Customer must notify us within 48 hours
  • Must provide unboxing video + photos
  • Must return the product in original condition
3.2 Refund Process

Once return is approved and the item is received back:

Refund Timeline:

  • 7-10 business days for prepaid orders
  • 10-14 days for COD (via bank transfer)

Refund will be processed to:

  • Original payment method (Prepaid orders)
  • Customer's bank account (for COD orders)
3.3 Partial Refund Situations

Partial refunds may apply if:

  • Product returned is missing accessories
  • Product damaged by customer
  • Packaging is incomplete
3.4 Exchange Instead of Refund

If damage is minor and customer prefers replacement, we may offer:

  • Replacement product
  • Store credit (valid for 6 months)
3.5 Refund Rejection Criteria

Refund will be rejected if:

  • Unboxing video not submitted
  • Misuse or artificial damage detected
  • Customer delays return pickup
  • Claim after 48 hours
3.6 Timeline for Refund Closure

Average case resolution time: 7-14 business days.

3.7 Legal Disputes

All refund-related disputes fall under Bangalore court jurisdiction.